Porter Brook Medical Centre & Student Health at SHU

Patient Access Services Survey (1)

Patient Access Services Survey

1. If we could offer appointments outside normal hours, which would suit you best?

Morning (7am - 8am)

Evening (6:30pm - 8pm)

Saturdays

2. Which consultation type do you prefer?

Face-to-face

Telephone

Online Consultation

3. Where would you be able to go access for health care outside of normal practice opening hours?

Only at my local GP Practice

Any local GP Practice within a 10-mile radius

4. Which of our extended practice team services are you aware of, if any?

Social prescriber (someone to help with wellbeing and social welfare)

Physiotherapy

Practice pharmacist

Nurse associate

Physician associate

5. Generally how easy or difficult to get through to someone at your practice on the phone?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven’t tried

6. Were you satisfied with the appointments you were offered?

Yes, and I accepted an appointment

No, but I still took an appointment

No, and I did not take an appointment

I was not offered an appointment

7. Overall how would you describe your experience of making an appointment?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

8. When was your last appointment?

In the last 7 days

2-4 weeks ago

More than 2 months ago

More than 6 months ago

9. Do you feel the clinician listened to you?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

10. Were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / doesn’t apply

11. Did the clinician treat you with respect and dignity?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / can’t say

12. How easy is it to use your GP practice's website to look for information or access services?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven’t tried

13. Overall how would you describe your experience of your GP Practice?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

For this section we will ask you some questions about yourself, firstly what is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65 or Above

Prefer Not to Answer

Gender?

Male

Female

Non-binary

Prefer Not to Answer

Ethnic Group?

Mixed – White and Black Caribbean

Mixed – White and Black African

Mixed – White and Asian

Mixed – Any other mixed background Asian or Asian British – Indian

Asian or Asian British – Pakistani

Asian or Asian British – Bangladeshi

Asian or Asian British – Any other Asian background

Black or Black British – Caribbean

Black or Black British – African

Black or Black British – Any other Black background

White – British

White – Irish

White – Any other White background

Other Ethnic Group – Chinese

Other Ethnic Group

Prefer Not to Answer

Employment status?

Employed Full-Time

Employed Part-Time

Self-employed

Full Time Education

Not employed but looking for work

Not employed and not looking for work

Homemaker

Retired

Carer

Prefer Not to Answer

Preferred method of travel to the surgery?

Car

Bus

Taxi

Cycle

On-foot

Prefer Not to Answer