Nidderdale Group Practice

Patient Questionnaire 2022

Dear Patient, please let us know your responses to the following questions regarding the practice

We have a rolling program of re-decorating and maintenance. Which of the following would you consider the next priority:

A Internal painting?

B External painting?

C Installing an automatic door at Feastfield (so that wheelchair users don’t have to buzz a receptionist to open the door)?

Nationally, demand for primary care services is higher than ever, so in order to prioritise care provision, many patients have to speak to a clinician rather than booking in directly. Would you prefer:

A For this to continue so that those with more pressing clinical need are seen as a priority?

B to be able to book a direct access appointment, accepting that there may be others who needed the appointment more who will then have to wait longer?

We have changed the online consultation platform in response to earlier feedback. How do you find the new option (AccuRx)?

A Better than the previous version

B Worse than the previous version

C Not used them, or no strong feelings

It is sometimes difficult for us to guarantee a precise time slot for booked telephone appointments depending on volume of work and any emergencies that occur during the day. What would be your preferred time slot for telephone appointments?

A 30 minutes

B 60 minutes

C 120 minutes

There is a shortage of GPs across the UK, and most work part time. There are various reasons for this, including the length of the working day and the ever-increasing demands of the job. Which of the following is closest to how you feel about this?

A General Practice is not a job that can be done part-time. I only want full-time doctors at the practice.

B With the national crisis in recruiting GPs, we are lucky to have a full complement.

The Government wants General Practice to continue to evolve so that GPs lead a "multi-disciplinary team", meaning that increasing parts of the traditional role are done by e.g. pharmacists, physios etc. which of the following is closest to how you feel about this?

A It's great to have access to all these different health-care professionals. As long as the person is appropriately trained the title is less important.

B All these different options are ok for some people but personally I'd rather see a doctor whenever possible.

In order to direct patients to the most appropriate health-care professional, trained receptionists invite patients to outline the reason for contacting the practice. Which of the following is closer to how you feel about this?

A As long as I have the right to choose how much to disclose, I am happy to help reception to help me.

B I don't want a receptionist asking me questions. I only want to speak with a doctor.

Despite increases in incoming lines and more efficient ways of dealing with calls, there can be a long wait to get through to the practice. Which of the following is closest to how you feel about this?

A I have to wait longer to get through to my bank etc so I don’t think this is a major issue.

B I find it more efficient to send an online AccuRx message via the website.

C The receptionists should spend less time talking to patients on the 'phone so that the next patient can get through.

D Something else needs to give, as incoming calls are the first priority.

There is a chance that hospitals will start to buy practices from GP partnerships and take over the running of primary care. Which of the following is closer to how you feel about this?

A That sounds terrible for rural practices as the hospital trusts are business focused and do not prioritise the needs of rural populations.

B That sounds great as hospital trusts are more corporate and have better managers so may run things more effectively.

The practice is frequently approached by large companies offering to buy and lease back the buildings. We have so far resisted as we feel that local patients are best served by the partnership retaining control over how the way buildings are used. Which of the following more closely describes how you feel about this?

A I agree, please don't sell the buildings.

B I disagree, a large outside company would make better decisions.