Access to a Doctor or Nurse
Speed at which the telephone was answered initially
Speed at which the telephone was answered if call transferred
Length of time you had to wait for an appointment
Convenience of day and time of your appointment
Seeing the Doctor of your choice
Length of time waiting to check in with reception
Length of time waiting to see the Doctor or Nurse
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
Opportunity of obtaining a home visit when necessary
Level of satisfaction with the after hours service
Obtaining a repeat prescription
Prescription ready on time
Prescription correctly issued
Handling of any queries
Obtaining test results
Were you told to contact us for your results
Results available when you contacted us
Level of satisfaction with the amount of information provided
Level of satisfaction with the manner in which the result was given
About the staff
The information provided by the reception staff
The helpfulness of the reception staff
The information provided by other staff
The helpfulness of other staff
Supporting Carers
Are you aware the Practice has a Notice Board for Carers
Are you aware there is information on our website for Carers
Do you know who the Carer Champion is for the Practice
Do you know how to register as a Carer with the practice
Are you a Carer
And finally
My overall satisfaction with this Practice
If Male How old are you
If Female How old are you
Years registered with this Practice
Any other comments