Pharmacist Patient Survey

Making you feel at ease… (being friendly and warm towards you, treating you with respect; not coldor abrupt)

 
 
 
 
 
 
 

Letting you tell "your" story… (giving you time to fully describe any issues surrounding your healthand your medicines in your own words; not interrupting or diverting you)

 
 
 
 
 
 
 

Really listening… (paying close attention to what you were saying; not looking at the notes orcomputer as you were talking)

 
 
 
 
 
 
 

Being interested in you as a whole person… (asking/knowing relevant details about your life, yoursituation; not treating you as "just a number")

 
 
 
 
 
 
 

Fully understanding your concerns… (communicating that he/she had accurately understood yourconcerns; not overlooking or dismissing anything).

 
 
 
 
 
 
 

Showing care and compassion… (seeming genuinely concerned, connecting with you on a humanlevel; not being indifferent or "detached")

 
 
 
 
 
 
 

Being positive… (having a positive approach and a positive attitude; being honest but not negativeabout your problems)

 
 
 
 
 
 
 

Explaining things clearly… (fully answering your questions, explaining clearly, giving you adequateinformation; not being vague)

 
 
 
 
 
 
 

Helping you to take control… (exploring with you what you can do to improve your health yourself;encouraging rather than "lecturing" you)

 
 
 
 
 
 
 

Making a plan of action with you… (discussing the options, involving you in decisions as much asyou want to be involved; not ignoring your views).

 
 
 
 
 
 
 

Overall, how would you rate your consultation with this pharmacy professional today?