Patient Survey - Patient Participation Group Epping

Your age group (please tick)


Your ethnic group (please tick)


How do you make your appointments at the GP surgery?


In the last 3 months if you wanted a same day appointment, did you get one?


Are you able to come to the surgery for your appointments if required?


If yes, how do you usually travel?


The reception staff need to take a few basic details of your medical problem when requesting an appointment. Do you feel they are helpful and your privacy and dignity are respected?


Are you aware of the GP surgery opening times?


If no, please explain how GP surgery opening times could be better communicated

Did you know that our GP surgery weekend appointments are now available in other locations within Epping district?


Due to the Covid-19 virus did you find GP/nurse home visits easy to book if you needed one?


Does your GP/nurse communicate with you clearly?


Is your GP/nurse polite?


Does your GP/nurse make you feel at ease?


Does your GP/nurse listen to you?


Does your GP/nurse assess your medical condition?


Does your GP/nurse explain your condition/tests/treatment including written or verbal explanations?


Does your GP/nurse arrange appropriate treatment for you?


Are you aware that you can request a chaperone at the surgery?


Are you aware that translation and sign language services are available?


How would you like to request translation/sign language services if they were required?

Are you aware of the complaints' procedure at the surgery?


Are you aware of the online prescription request service?


If yes, do you use it?


Do you feel all your medical needs are being addressed by the practice?


If no, what areas do you think the practice could provide more support with?

Any other feedback is very welcome. Please provide in the box below. Thank you.

This survey was designed by the local Patient Participation Group in collaboration with The High Street Surgery Epping. For more information, please email