Opening hours satisfaction
Telephone Access
Appointment satisfaction
See Practitioner within 48 hours
See Practitioner of choice
Speak to Practitioner on the Phone
Reception staff telephone mannerism
Dispensary staff customer service / mannerism
waiting time
warmth of greeting by reception staff
Warmth of greeting by dispensary staff
Explanations offered by non medical staff
Explanation offered by Doctors / Nurses/ Pharmacists
Confidence in ability of Non medical staff
Confidence in ability of Doctors/ Nurses/ Pharmacists
Information of services available
Reminder systems for appointments and medications
Have you been offered alternative methods of consultations such as: e-consultations and video consultation
Complaints &/or compliments