Patient satisfaction survey

Opening hours satisfaction


Telephone Access


Appointment satisfaction


See Practitioner within 48 hours


See Practitioner of choice


Speak to Practitioner on the Phone


Reception staff telephone mannerism


Dispensary staff customer service / mannerism


waiting time


warmth of greeting by reception staff


Warmth of greeting by dispensary staff


Explanations offered by non medical staff


Explanation offered by Doctors / Nurses/ Pharmacists


Confidence in ability of Non medical staff


Confidence in ability of Doctors/ Nurses/ Pharmacists


Information of services available


Reminder systems for appointments and medications


Have you been offered alternative methods of consultations such as: e-consultations and video consultation

Complaints &/or compliments