Reception Customer Satisfaction Survey- Due to Covid-19 Pandemic the practice is currently operating differently to protect both staff and patients. Therefore our receptionist have been asked to follow new guidelines with all of our appointments being telephone triage initially. The GP then makes a decision if the patient needs to be seen face to face. We are currently working through challenging times and want to continue providing a good level of customer service from our Receptionists. Please can you take time to complete the survey below as this feedback is vital for our continuous improvements.
Male or Female
Age Range
The receptionist was polite and helpful ?
The receptionist listened carefully to me
The receptionist was able to handle my query or suggest an appropriate solution.
The receptionist treated me with respect
I was satisfied with the way I was handled by the receptionist
Finally is there anything else that you wish to comment on in relation to our receptionist team.