Patient satisfaction

1. Our appointment system is designed to enable all patients to speak to a Doctor or nurse as soon as possible within two working days. How well do we succeed in this aim?

 
 
 
 
 

2. The practice is open from 7.00am to 6.30pm on Monday, 7.00am to 6.30pm on Wednesday and 8.30am to 6.30pm on Tuesday, Thursday and Friday. How do you rate the opening hours of the surgery?

 
 
 
 
 

3. When you have a consultation with a Doctor, how do you rate your experience?

 
 
 
 
 

4. When you have a consultation with a nurse, how do you rate your experience?

 
 
 
 
 

5. In the practice we undertake tests such as blood tests and ECGs. How do you rate the time you wait for these tests?

 
 
 
 
 

The practice provides services for minor illness, family planning, smoking cessation, suture removal as well as minor surgery. It also provides specialist care for diabetes, asthma, COPD and coronary heart disease. How do you rate the services provided by the practice?

 
 
 
 
 

7. Our staff will always try to go the extra mile to help our patients. How do you rate our staff's willingness to help you?

 
 
 
 
 

8. We have recently installed a new telephone system at the surgery, have you noticed a change?

 
 

9. In your opinion is the new telephone system an improvement over the old system?

 
 

10. Are you aware of our online services?

 
 

11. You can now book appointments online. How do you rate this facility?

 
 
 
 
 

12. You can now order repeat prescription online. How do you rate this facility?

 
 
 
 
 

13. You can now view your test results online. How do you rate this facility?

 
 
 
 
 

14. How satisfied are you with the onward referral to specialist clinics using the choose and book system?

 
 
 
 

Thank you for taking the time to complete our survey, your opinions are important to us and helps to guide us in developing services for you.

Please give any constructive comments you wish to make about our service.