We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
About Your Visit to Burnside Surgery
Section 1: Accessing your GP and Nurse
Q1 When did you last see or speak to a GP from this surgery?
If you selected 'never' please tell us why:
Q2 When did you last see or speak to a Nurse at this surgery?
If you selected 'never' please tell us why:
Q3 How easy is it to get through to the surgery by phone?
1 = Not easy at all, 10 = Very easy
Q4 Are you aware that you can use the NHS App to book appointments, view your medical records, and order medication?
If YES, which services have you used? (tick all that apply)
If NO, how would you feel about using online services in the future?
Section 2: Making an Appointment
Q5 The last time you made an appointment, what was it for?
Q5b When did the appointment take place?
Q6 Are you aware of our additional healthcare team (e.g. Pharmacists, MSK, Paramedics, Mental Health Practitioners)?
Q7 Have you been offered an appointment with one of them?
Q8 If Yes, did you take the appointment?
Q9 If No, please tell us why you declined?
Section 3: Waiting Times
Q10 How long do you ususally wait once you arrive for your appointment? (This refers to time after your scheduled appointment – not if you arrived early.)
Q11 How do you feel about waiting times?
Section 4: Last Appointment with a Clinician
Q12 How would you rate the following (1-Very poor, 10=Very Good)?
Gave you enough time
Listened to you
Explained tests/treatments
Involved you in decisions about care
Treated you with care and concern
If you rate any of the above below 5, please tell us why
Which clinician did you see/speak to?
If unsure, describe their role, e.g.'the doctor' the 'pharmacist'
Section 5: Opening Hours
Q13 How satisfied are you with the surgery's opening hours? (1-Very dissatisfied, 10=Very satisfied)
If you scored below 5, is it because the times don't suit your schedule?
Q14 Are you aware of our extended hours service?
We offer evening (from 6:30pm) and Saturday appointments at:
Halliwell Health Centre, Lindfield Drive, Bolton, BL1 3RG. Services include appointments with GPs, Nurses, Physios, and Mental Health Practitioners. Call us to book
Section 6: Managing your Health
Q15 Do you have any long-term health conditions? (Asthma, COPD, Diabetes, etc)
If Yes, please specify@
Q16 In the last 6 months, have you received enough support from local health services?
Q17 How confident are you in managing your health? (1=Not confident, 10=Very confident)
If you scored below 5, would you like additional support?
Section 7: Out of Hours Services
Q18 In the past 6 months, have you used an NHS service while the surgery was closed?
If yes, which service(s)? (A&E, Local Pharmacy, 111)
Q19 How did you feel about the speed of the care?
Q20 Rate your experience of NHS services (outside normal hours)? (1=Very poor, 10=Very good)
Q21 Would you use that service again?
Section 8: Overall Experience
Q22 How would you rate your overall experience at Burnside Surgery? (1=Very poor, 10=Excellent)
Q23 Would you recommend the surgery to someone new to the area? (1=Definitely not, 10=Definitely Yes)
Q24 If you scored 5 or below for Question 22 or 23, please tell us why:
THANK YOU FOR COMPLETING THIS SURVEY!
Your feedback helps us improve your experience and the care we provide