Friends and Family Test (FFT) - Results

Extremely Likely 10
Likely 2
Neither Likely nor Unlikely 2
Unlikely 1
Extremely Unlikely 0
Don't Know 1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Waiting time too much
- Anonymous on 03/06/2015
Great Service, Great Surgery
- Anonymous on 03/06/2015
Because the staff are always very helpful and professional and ready to listen.
- Anonymous on 18/02/2015
I think the practice has improved a lot and the doctors deliver caring services despite clearly being under pressure with the number of patients and the diverse backgrounds of patients being seen. The practice is in a multicultural area with a lot of deprivation which creates a lot of need. I am particularly pleased with the understanding of mental health issues. I just hope that mental health services provided elsewhere, e.g. by the trusts, can improve so that GPs don't have to shoulder so much of the work in supporting patients.
- Anonymous on 11/02/2015
The new system of telephone consultations works really well. Also the online appointment & repeat prescription service is fantastic. Overall really happy with the improvements
- Anonymous on 30/01/2015