Dockham Road Surgery Friends & Family Survey - Results

Extremely Likely 32
Likely 7
Neither Likely nor Unlikely 4
Unlikely 3
Extremely Unlikely 3
Don't Know 2

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Lack of appointments and your telephone call back from the Doctor over a 24 hour time span is unacceptable, I don’t bother the surgery unless it’s absolutely necessary and when I do there are barriers from the receptionist all the time, I work in a GP surgery myself and fully understand the pressures everyone is under but twice now on separate occasions I have rang for emergency advice and have been told I will get a call sometime, so as I said previously this is unacceptable.
- Anonymous on 04/04/2019
It would have been even better if doctors appointments were more readily available.
- Anonymous on 19/02/2019
I have always been to Dockham Road Surgery. Through the many doctors and nurses that I have been seen by over the years, I have always felt supported, cared for and reassured. I have always felt that whoever has made time for me. At one particular time, I was very worried for myself, with the swift attention and continuous communication, I felt at ease and supported. This is also including the appointments I have made throughout the years for my 3 children.
- Anonymous on 06/02/2019
Reception staff always friendly and will do their upmost to fit in appointments for my young children at short notice if required. Doctors are kind and helpful - even when I can see that the staff are under immense time pressure. I always leave my consultations feeling happy with the advice/ treatment received. I have also had numerous appointments with midwifes and nurses all of whom are excellent at their jobs.
- Anonymous on 08/01/2019