Westcourt Friends and Family Test - Results

Extremely Likely 22
Likely 0
Neither Likely nor Unlikely 2
Unlikely 1
Extremely Unlikely 4
Don't Know 1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Saw Heather in reception today to book an urgent appointment and she did her absolute upmost to fit me in as quickly as possible trying to fit in around my job. As someone who works in the NHS i understand the immense pressure that everyone, employees and patients, are facing. i just wanted to thank Heather and give credit where it is due.
- Anonymous on 16/10/2018
helpful & efficient Receptionists team - they have always been very helpful on the past 3 or 4 times I have had to speak to them (to make or amend appointments; obtain information) - I have also overheard them "process" other patients (whilst I have been sitting upstairs on mezzanine floor) , including "difficult" ones , with empathy, patience and understandng. I personally also like the Practice's use of digital information via the tv screen in the waiting room: and all the information leaflets available for common ailments. I have also had exceptionally good care from a particular GP during past 3 months regarding an Atrial Fibrilliation health issue, involving stroke and other risk-factor guidance & including referral to cardiac clinic at Worthing Hospital - including very quick referral time.
- Anonymous on 04/01/2018
I've been a patient at Westcourt Medical Centre since I first moved into the area in 1992 and have always received excellent care and advice. Support staff have always been friendly and helpful.
- Anonymous on 03/11/2017
I have always been treated as quickly and fairly as possible. The automated system and text message reminder makes it easier to book, check, cancel or have reminders of appointments, whether for a doctor or a nurse. Just wish the automated music could be changed to something new!.
- Anonymous on 13/09/2017
Very efficient, friendly, knowledgable, understanding doctors lovely receptionists, so friendly i do not have a bad word to say about the surgery
- Anonymous on 13/07/2017