Friends and Family Test - Results

Extremely Likely 82
Likely 27
Neither Likely nor Unlikely 2
Unlikely 0
Extremely Unlikely 4
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Excellent service all round. Reception friendly and professional. Made to feel I was listened to and was able to ask questions. Gp consultations excellent
- Anonymous on 09/08/2018
Good service - GP's listen to me Respectful
- Anonymous on 04/04/2018
Both my wife and I have been patients at this practice for over 50 years. We have found, over the years all members of staff to be helpful, kind, caring and supportive. On a personal basis I have had cause to be extremely grateful and thankful for the prompt actions taken by Dr Chris Martin, (many years ago), and more recently Dr Marshall which hopefully has resulted in an early diagnosis and treatment, prompting a comment from my Consultant that "I had a GP who was very much on the ball".
- Anonymous on 01/03/2017
Temperamental using the new check in system, so had to queue to check in with the receptionist. I had an appointment with the healthcare assistant and then the doctor. Seen on time by both and in a friendly / professional manner. Can honestly say i`ve never had a problem whilst i`ve been at Heaton Norris Health Centre.
- Anonymous on 22/11/2016
Good service. short waiting times. Pleasant staff. Forward thinking nursing staff.
- Anonymous on 27/09/2016