November 2019 Friends and Family Test - Results

Extremely Likely 5
Likely 0
Neither Likely nor Unlikely 0
Unlikely 0
Extremely Unlikely 1
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

I have recently moved to this surgery & I am amazed at the stark difference between my last and this surgery! I have been amazingly looked after from day 1. The reception staff are wonderful & helpful & the triage system is amazing!
- Anonymous on 29/11/2019
You had my 95 year old grandma waiting for 30 mins! for her appt - totally unacceptable! The reason for this was a downstairs room was unavailable but the appt had only been booked that morning - some forward planning needed here!
- Anonymous on 26/11/2019
Excellent service. Recently went through a serious health scare that was ongoing for several weeks. Receptionist, Jacqui, extremely helpful & even had me laughing! Dr Henderson & Clode-Baker returned all my calls & went above & beyond to contact consultants (cardiology/haematology) to get advice to support me through this difficult time. Thank you to all. Fantastic service & a high standard set in the NHS.
- Anonymous on 14/11/2019
Always able to get an appointment quickly/same day.
- Anonymous on 12/11/2019
Brilliant surgery - all staff very friendly. GPs extremely thorough & approachable and do not fob off symptoms until thoroughly checked.
- Anonymous on 12/11/2019