Friends and Family Test Survey - Results

Extremely Likely 44
Likely 14
Neither Likely nor Unlikely 5
Unlikely 15
Extremely Unlikely 22
Don't Know 2

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Repeat Prescription management is exceptionally poor. I have had to make repeated calls and 4-5 separate visits to the pharmacy/surgery. My blood test, required for repeat prescriptions, was incorrectly listed as blood pressure only. I am frequently assured something will happen by reception staff only for it to be denied by the same staff days later or by the pharmacy.
- Anonymous on 12/11/2019
Staff are always helpful and friendly.
- Anonymous on 10/11/2019
All the receptionists and other staff are very helpful and welcoming. Also GP is kind.
- Anonymous on 07/11/2019
unable to make an on-line booking - even as far as a month ahead, with your own GP. I rang but was unable to speak to someone by phone and I had to endure listening to 10 minutes worth of repeated information on the phone and still no reply and then being cut off because there has been no answer, or listen to someone trying to dial out because they have 'accidentally' picked up your line and then cut you off when they realise!!! I tried several times to get through, why is everyone so reluctant to answer a phone these days. Automated systems are the worst thing!! IT'S SO FRUSTRATING.
- Anonymous on 23/10/2019
Service in this practice has deteriorated badly over the years. I have been apatient for over 50 years and it has never before been so bad.
- Anonymous on 16/09/2019