Friends and Family test October/November 2017 - Results
Neither Likely nor Unlikely
What you had to tell us
We asked... "Can you tell us why you gave that response?"
Rude receptionist (she didn't actually say goodbye, just hung up)and a particular doctor that didn't look at medical history before giving telephone advice. Treated as if they really don't care about patient health.
- Anonymous on 12/01/2018
Complete lack of communication between surgery and patients
Not being able to see the same GP
Actually, who even is my GP currently?
Having to wait 3 weeks for an appointment
Lack of trust that the surgery "care" about my health
- Anonymous on 04/01/2018
Because they have never let my family or me down - their care is always fully explained and followed up. Their staff are all courteous and smiley
- Anonymous on 09/11/2017
I saw the practice nurse Vanessa today for my 3 years olds pre school booster and Vanessa was fantastic. I have previously had a bad ecperience at another surgery.
- Anonymous on 02/11/2017
Yes. Nurse did not refer to Doctor for extremely crucial advice