This survey is now closed

Patient Survey January 2015

Thank you for taking the time to complete our annual survey. All responses are anonymous and confidential.

ABOUT YOU

Are you male or female?

 
 

How old are you?

 
 
 
 
 
 

For how long have you been a patient at the surgery?

 
 
 

Which ethnic background do you most closely identify with?

 
 
 
 
 
 

Which type of disability do you consider yourself to have, if any?

 
 
 
 
 
 
 
 

ACCESS

How satisfied are you with the call back (triage) system we use for Same Day appointment/advice requests?

 
 
 

Are letters and appointment invitations from the surgery clear, informative and helpful?

 
 
 

When you call do you get to speak to someone quickly enough?

 
 
 
 

Are the receptionists helpful, friendly and courteous?

 
 
 
 

When you have an URGENT appointment request is it handled to your satisfaction?

 
 
 
 

In general do you get to see/speak to the Doctor you want to?

 
 
 
 

Comments regarding appointment booking, phones and letters:

INFORMATION SERVICES

In the last 2 years have you gained useful information from the waiting room?

 
 
 
 

How easy is it to use our website?

 
 
 
 

Would you communicate with your GP by email if it was an option?

(for non-urgent advice, prescription queries, sick certificate queries)

 
 

What would you like to be able to do or get from our waiting room or website?

DOCTORS, NURSES and Healthcare Assistants

Who did you see today / most recently?

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

How good were they at: Making you feel at ease?

 
 
 
 
 
 

How good were they at: Letting you tell your story?

 
 
 
 
 
 

How good were they at: Really listening?

 
 
 
 
 
 

How good were they at: Being interested in you as a whole person?

 
 
 
 
 
 

How good were they at: Fully understanding your concerns?

 
 
 
 
 
 

How good were they at: Showing care and compassion?

 
 
 
 
 
 

How good were they at: Being positive?

 
 
 
 
 
 

How good were they at: Explaining things clearly?

 
 
 
 
 
 

How good were they at: Helping you to take control?

 
 
 
 
 
 

How good were they at: Making a plan of action with you?

 
 
 
 
 
 

Overall, how would you rate your consultation?

 
 
 
 
 
 

Thank you for completing this survey. We appreciate your time and value your answers. In conclusion:

What is particularly good about Langley Corner Surgery?

What could be improved at Langley Corner Surgery?

This survey is now closed