Thinking of when you last used our services...

Which clinician did you see?

 
 
 
 
 
 
 
 

If you know the name of the training doctor you saw please enter it here:

Please indicate whether you 'strongly agree' / 'agree' / 'disagree' / 'strongly disagree' to each of the following statements.

Where you 'disagree' / 'strongly disagree' to a statement please tell us why - we are unable to address our shortcomings if we do not understand where we are falling to meet your expectations.

I found it easy to make an appointment

 
 
 
 

Please explain why you disagree / strongly disagree

Getting through on the phone to the surgery is easy

 
 
 
 

Please explain why you disagree / strongly disagree

I found it easy to check in for my appointment

 
 
 
 

Please explain why you disagree / strongly disagree

The practice has a friendly, helpful staff and a welcoming atmosphere

 
 
 
 

Please explain why you disagree / strongly disagree

The doctors treat me with care and respect

 
 
 
 

Please explain why you disagree / strongly disagree

I am given enough time to explain matters and the doctors take my concerns seriously

 
 
 
 

Please explain why you disagree / strongly disagree

I have confidence and trust in the doctors

 
 
 
 

Please explain why you disagree / strongly disagree

There is easy physical access into the surgery building

 
 
 
 

Please explain why you disagree / strongly disagree

The surgery premises are always clean

 
 
 
 

Please explain why you disagree / strongly disagree

The level of confidentiality in the waiting area is satisfactory

 
 
 
 

Please explain why you disagree / strongly disagree

I am happy with the hours that the practice is open

 
 
 
 

Please explain why you disagree / strongly disagree