Thank you for taking the time to complete this survey. Your feedback is important in helping us to improve our service. If you are dissatisfied with any aspect of the service we provide please indicate why in the comments box at the end of the survey. Your answers will be anonymous.
My appointment was
I can get an emergency appointment on the day if I need it
It is easy to pre-book a non-urgent GP appointment
It is easy to book a non-urgent appointment with my preferred GP
I am happy with the surgery opening hours
Additional Opening. We currently offer additional pre-bookable appointments on Saturday monrings at Little Waltham Surgery. Do you/would you use this service?
I am happy with the time spent waiting in surgery to be seen
Appointments are long enough to deal with my problem
I am happy with the care I receive
I am happy with the way test results are given
It is easy to reach the surgery by telephone
It is easy to speak to a dispenser by telephone
The receptionists are friendly and approachable
Are you aware of our website www.littlewalthamsurgery.co.uk
Are you aware that you can access online services via SystmOnline phone app?
Are you aware that you can book or cancel a GP appointment and order repeat medication on line
If you answered yes to the previous question please indicate which online services you use:
If you dont use the online service it would help us if you can state why
Do you feel our service has improved in the last 12 months
Would you recommend the surgery to friends or relatives living within the surgery catchment area?
To Help us understand our patient population please answer the following questions:
Are you
Age
What is your ethnic group?
Additional comments (a response can not be given to comments left here. If you have a complaint or concern about the service we provide please contact the surgery directly.
Thank you for completing this survey. The results will be published on our website and in a newsletter which will be available from reception. The results will also be discussed at a meeting with patients in March. If you would like to attend this meeting please email walthamnotley.patientgroup@nhs.net If you have any questions about the survey please contact Julie Price, Senior Practice Manager on 01376 341411.