Osidge Medical Practice

Number of Responses: 78

Patient Survey 2013/14

We would be grateful if you would complete this survey about our Practice. We want to provide the highest standard of care and have engaged our PRG (Patient Reference Group) about the type of questions we should be asking you. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1. How helpful do you find the receptionists?

Very helpful  76%

Fairly helpful  21%

Not very helpful  1%

Not at all helpful  0%

Don’t know  0%

Q2. Has this improved since our survey last year?

Yes  39%

No  16%

Not sure  17%

Same  25%

Q3. How easy is it to speak to a doctor or nurse on the phone?

Very easy  11%

Fairly easy  25%

Not very easy  20%

Not at all easy  6%

Don't know  2%

Haven't tried  33%

Q4. If you need to see a GP urgently, are you normally seen on the same day?

Yes  56%

No  21%

Don't know / never needed to  20%

No response  3%

Q5. How important is it to you to be able to book appointments ahead of time?

Important  84%

Not important  14%

No response  2%

Q6. How do you normally book your appointments?

Please tick all boxes that apply.

Q7. Have you found the on-line booking helpful?

Yes  24%

No  3%

Don't use it  67%

No response  6%

Q8. Have you signed up for our text message service?

Yes  8%

No  52%

Didn't know about it  38%

Thinking of times when you are willing to see any doctor

Q9. How quickly are you usually seen?

Same day or next day  61%

2-4 days  20%

5 days or more  8%

I don’t usually need to be seen quickly  3%

Don’t know, never tried  5%

Q10. How do you rate this?

Excellent  29%

Very good  25%

Good  15%

Fair  10%

Poor  8%

Very poor  3%

Does not apply  5%

No response  5%

Thin king of your most recent consultation with a doctor or nurse

Q11. How long did you wait for your consultation to start?

Less than 5 minutes  12%

5 – 10 minutes  38%

11 – 20 minutes  33%

21 – 30 minutes  10%

More than 30 minutes  3%

There was no set time for my consultation  0%

No response  4%

Q12. How do you rate this?

Excellent  21%

Very good  21%

Good  21%

Fair  20%

Poor  10%

Very poor  1%

Does not apply  1%

No response  5%

About opening times

Q13. We currently offer a range of appointment times throughout the days on Monday - Friday & also telephone appointments. Do you have a preferred time to visit the surgery?

Early morning  30%

Later Evening  17%

Lunchtime  2%

Telephone consultation  7%

No preference  39%

No response  5%

How good was the last GP you saw at each of the following?

(if you haven't seen a GP here in the last 6 months, please go to Q20)

Q14. Giving you enough time

Very good  73%

Good  16%

Fair  3%

Poor  0%

Very poor  1%

Does not apply  0%

No response  7%

Q15. Listening to you

Very good  69%

Good  21%

Fair  2%

Poor  0%

Very poor  1%

Does not apply  0%

No response  7%

Q16. Explaining tests and treatments

Very good  61%

Good  24%

Fair  2%

Poor  0%

Very poor  1%

Does not apply  5%

No response  7%

Q17. Involving you in decisions about your care

Very good  53%

Good  29%

Fair  8%

Poor  0%

Very poor  0%

Does not apply  1%

No response  9%

Q18. Communicating how referrals are processed

Very good  38%

Good  26%

Fair  10%

Poor  1%

Very poor  2%

Does not apply  15%

No response  8%

Q19. Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely  79%

Yes, to some extent  12%

No, not at all  1%

Don’t know / can’t say  1%

No response  7%

How good was the last nurse you saw at each of the following?

(If you haven't seen a nurse in the last 6 months, please go to Q26)

Q20. Giving you enough time

Very good  50%

Good  16%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  8%

No response  24%

Q21. Listening to you

Very good  46%

Good  17%

Fair  3%

Poor  0%

Very poor  0%

Does not apply  2%

No response  32%

Q22. Explaining tests and treatments

Very good  42%

Good  19%

Fair  5%

Poor  0%

Very poor  0%

Does not apply  3%

No response  31%

Q23. Involving you in decisions about your care

Very good  37%

Good  20%

Fair  7%

Poor  0%

Very poor  0%

Does not apply  5%

No response  31%

Q24. Treating you with care and concern

Very good  47%

Good  16%

Fair  3%

Poor  0%

Very poor  0%

Does not apply  2%

No response  32%

Q25. Did you have confidence and trust in the nurse you saw or spoke to?

Yes, definitely  56%

Yes, to some extent  11%

No, not at all  0%

Don’t know / can’t say  2%

No response  31%

Thinking about the care you receive from your doctors and nurses overall, how well does the practice help you to:

Q26. Understand your health problems?

Very well  84%

Unsure  11%

Not very well  1%

Does not apply  2%

Q27. Cope with your health problems?

Very well  87%

Unsure  7%

Not very well  1%

Does not apply  3%

Q28. Keep yourself healthy?

Very well  73%

Unsure  17%

Not very well  3%

Does not apply  3%

No response  4%

Q29. Overall, how would you describe your experience of your GP surgery?

Excellent  41%

Very good  35%

Good  14%

Fair  8%

Poor  0%

Very poor  0%

Q30. Would you recommend your GP surgery to your family, friends or someone who has just moved to your local area?

Yes, definitely  67%

Yes, probably  25%

No, probably not  3%

No, definitely not  2%

Don’t know  0%

Practice Premises

Q31. Overall, how do you rate the practice facilities (waiting room, toilets, clinical rooms) in terms of cleanliness & being tidy?

Excellent  29%

Very good  32%

Good  23%

Fair  14%

Poor  1%

Very poor  0%

Services

Q32. Please tick the following that you are aware of:

Practice website  38%

On-line ordering for prescriptions  3%

On-line booking for appointments  14%

Text messaging  2%

NHS Choices website  6%

No response  37%

It will help us to understand your answers if you could tell us a little about yourself

Q33. Are you?

Male  39%

Female  58%

Don't wish to specify  0%

No response  3%

Q34. How old are you?

Under 16  0%

16 to 44  14%

45 to 64  44%

65 to 74  24%

75 or over  16%

Q35. Do you have a long-standing health condition?

Yes  56%

No  32%

Don’t know / can’t say  10%

No response  2%

Q36. What is your ethnic group?

White  67%

Black or Black British  2%

Asian or Asian British  16%

Mixed  2%

Chinese  0%

Other ethnic group  6%

No response  7%

Q37. Which of the following best describes you?

Employed (full or part time, including self-employed)  52%

Unemployed / looking for work  1%

At school or in full time education  0%

Unable to work due to long term sickness  1%

Looking after your home/family  3%

Retired from paid work  30%

Other  7%

No response  6%

Finally, please add any other comments you would like to make about the practice: