Patient Survey 
Autumn 2013
Last year our patient survey focussed on the way we communicate with you in person and on the phone. This year we are focussing on your experience of seeing our doctors and nurses. We want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Please tick in one box for each question, except where mentioned.
We will keep your answers completely confidential.
About Appointments
Q1. If you need to see a GP urgently, can you normally be seen on the same day?
Q2. How do you normally book your appointments? Please tick all the boxes that apply
Q3. Which of the following methods would you prefer to use to book appointments? Please tick all the boxes that apply
When you last attended Open Morning Surgery:
Q4. How long did you have to wait for your consultation to start?
Q5. How do you rate this?
Thinking of times when you want to see a particular doctor:
Q6. How quickly are you usually seen?
Q7. How do you rate this?
Thinking of times when you are willing to see any doctor:
Q8. How quickly are you usually seen?
Q9. How do you rate this?
About seeing the doctor of your choice:
Q10. Is there a particular GP you prefer to see or speak to?
Q11. How often do you see or speak to the GP you prefer?
How do you rate the GP at your last consultation at each of the following? (If you haven't seen a GP at this practice in the last 6 months, please go to Q18)
Q12. Giving you enough time
Q13. Listening to you
Q14. Explaining tests and treatments to help you understand your health problems
Q15. Involving you in decisions about your care to help you cope with your health problems
Q16. Treating you with care and concern
Q17. Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following? (If you haven't seen a nurse at this practice in the last 6 months, please go to Q24)
Q18. Giving you enough time
Q19. Listening to you
Q20. Explaining results and treatments to help you understand your health problems
Q21. Involving you in decisions about your care to help you cope with your health problems
Q22. Treating you with care and concern
Q23. Did you have confidence and trust in the Nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q24. Keep yourself healthy
Q25. Overall, how would you describe you experience of the surgery?
Q26. Would you recommend your GP surgery to someone who has just moved to your local area?
It would help us if you could tell us a little about yourself:
Q27 Are you?
Q28. How old are you?
Q29. Do you have a longstanding health condition?
Q30. What is your ethnic group?
Q31. Which of the following best describes you?
Finally, please write any other comments you would like to make about the practice