Friends and Family Survey 2014 - Results

Extremely Likely 42
Likely 13
Neither Likely nor Unlikely 7
Unlikely 5
Extremely Unlikely 8
Don't Know 1

What you had to tell us

We asked... "If we could change one thing about your care or treatment to improve your experience, what would it be?"

always very helpful & friendly advice - nothing ever too much trouble
- Anonymous on 11/03/2015
the phone is always engaged 8am-9am then very hard to get an appointment
- Anonymous on 11/03/2015
Better access for appointments as it is virtually impossible to access by phone in the morning and better access to the doctor of your choice
- Anonymous on 11/03/2015
I would appreciate a clear understanding of how the appointment system operates. I cannot understand how the next 2 weeks are full, yet I cannot book an appointment for 3 weeks hence until the following week. Why?
- Anonymous on 02/03/2015
increase staff on the phones. It took 1 hour to get to a receptionist to make an appointment. I dallied the phone 15 times!
- Anonymous on 23/02/2015