Friends and Family Test - Results

Extremely Likely 15
Likely 2
Neither Likely nor Unlikely 3
Unlikely 13
Extremely Unlikely 21
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Tried for two days to get an appointment, after spending at least 20 minutes trying to get through to surgery, when eventually get through to reception to be told no more appointments left for today and to ring back tomorrow, which is really unacceptable that before 9am they are no more appointments available to see either good nurse.
- Anonymous on 06/04/2017
the appointment system is a bit of a nightmare. you can ring up early like they say and there might still be no appointments and they tell you yo go back after a certian time lenght but you carnt get in
- Anonymous on 30/03/2017
Very Friendly Receptionist, Doctors and Nurses Friendly and make you feel at ease. Easy to make appointments and access to 2 surgeries.
- Anonymous on 12/08/2016
Although the clinicians are very good, it is impossible to get an appointment. I have just tried for 27 minutes to get an appointment only to be told they have all gone for the day. This system is incredibly frustrating, particularly when you are having to ring from work. Pre-bookable appointments should be made available for patients who want to see their named doctor to discuss a specific ongoing health issue.
- Anonymous on 05/08/2016
The GP's are good but if you ring the surgery get an appointment you simply can't get through ,and when you finally do all appointmentsorts are taken for that day no other alternate given. If you don't have Internet access then I wouldn't even bother trying to see a gp it's just so difficult.
- Anonymous on 19/07/2016