Friends and Family Test - Results

Extremely Likely 142
Likely 15
Neither Likely nor Unlikely 6
Unlikely 2
Extremely Unlikely 1
Don't Know 3

What you had to tell us

We asked... "Can you tell us why you gave that response?"

It’s focus on customer satisfaction has changed to a focus on managerial efficiency. Without warning the morning walk in surgery has become sit and wait. The convenience of booking a slot and then going to the office to do something useful has gone. Also the dispensary regularly does not have the medication it’s own doctors prescribe and now requires 3 days to prepare a repeat prescription. From an outstanding and personal surgery it has become just another city like NHS facility. No better. No worse
- Anonymous on 15/02/2018
Extremely caring, approachable staff - both medical and admin
- Anonymous on 14/02/2018
Good efficient service.
- Anonymous on 14/02/2018
I've always felt the doctors listen to me and take time to talk through my medical issues at the time. Very compassionate and caring which is comforting when you feel unwell and worried.
- Anonymous on 08/02/2018
Appointments are too far in the future, takes ages to get an appointment, doctors are really rushed and you don’t get time to talk to them, the pharmacy wants three working days to do a prescription then when you get there they often ask to come back the next day, I think the service in general is very poor
- Anonymous on 07/02/2018