Friends and Family Test - Results

Extremely Likely 20
Likely 6
Neither Likely nor Unlikely 1
Unlikely 3
Extremely Unlikely 2
Don't Know 1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

It is extremely difficult to get an appointment. You can phone in the morning, but the phone is always engaged, or no-one answers it. When you do get through all the appointments have been taken and you have to do the same thing the next day. I have had to go to the GP access centre more times this year because of this. Plus, there have been times when I have turned up early for appointments and ended up being called in late. Yet if patients are late, they are frowned upon!
- Anonymous on 18/06/2015
Because of the previous care received. Also the helpfulness of the practice staff.
- Anonymous on 22/05/2015
Top class caring service provided by all staff. Best practice by a country mile I have ever come across and I have been a patient of 8 other practice`s over the years in different parts of the country.
- Anonymous on 20/05/2015
always a friendly professional & helpful team, thank you
- Anonymous on 14/05/2015
- It's very convenient the fact that you can book appointment in either of the two clinics (Cantilupe and Hampton Dene). - The Hampton Dene walk in clinic is a great idea. - Most of the doctors are very friendly and they treat you with kindness.
- Anonymous on 12/05/2015