Friends and Family Test - Results

Extremely Likely 12
Likely 2
Neither Likely nor Unlikely 0
Unlikely 1
Extremely Unlikely 4
Don't Know 1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

I am concerned that if I am not prepared to tell certain receptionists and anyone who cares to listen my medical condition while I am at the practise , I could easily made to wait for over a month to see a doctor. Whilst I realise the practice is very busy this time of year, I have began to lose faith in the support that I had always appreciated
- Anonymous on 01/03/2017
You will always be seen that day if you feel it is urgent. Doctors at the surgery always give you time to talk about concerns you have, or will refer you to another clinic or agency should it be appropriate.
- Anonymous on 11/02/2017
Today I had an issue which was concerning me deeply. The services recieved, from the first phone call to reception, through booking the appointment, to seeing the Dr the very same day, was exemplary. I was shown kindness and compassion and was given a quick appointment to resolve my concerns
- Anonymous on 18/01/2017
always manage to get an appointment and all the drs and nurses are really friendly and helpful
- Anonymous on 05/01/2017
A very long wait to see my GP. More than a month is unacceptable and two weeks for a telephone consultation for results is also unacceptable. More telephone appointments need to be made available for suitable patients with issues that can easily be dealt with over the phone, freeing up face to face appointments for those that need them. Switch to Doctor First.
- Anonymous on 02/03/2016