Friends and Family test October/November 2017 - Results

Extremely Likely 1
Likely 0
Neither Likely nor Unlikely 0
Unlikely 0
Extremely Unlikely 5
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Rude receptionist (she didn't actually say goodbye, just hung up)and a particular doctor that didn't look at medical history before giving telephone advice. Treated as if they really don't care about patient health.
- Anonymous on 12/01/2018
Complete lack of communication between surgery and patients Not being able to see the same GP Actually, who even is my GP currently? Having to wait 3 weeks for an appointment Lack of trust that the surgery "care" about my health
- Anonymous on 04/01/2018
Because they have never let my family or me down - their care is always fully explained and followed up. Their staff are all courteous and smiley Thanks you
- Anonymous on 09/11/2017
I saw the practice nurse Vanessa today for my 3 years olds pre school booster and Vanessa was fantastic. I have previously had a bad ecperience at another surgery.
- Anonymous on 02/11/2017
Yes. Nurse did not refer to Doctor for extremely crucial advice
- Anonymous on 30/10/2017